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Aim: To equip the learner with the knowledge, skill and competence to provide a quality restaurant service in a range of restaurant settings.

Participant Profile: Course is suitable for those who require a formal qualification and skills to work in the restaurant industry.

Duration: 4 days (normally 1 day per week) or equivalent contact delivery days in a classroom setting. Learners will be required to complete work outside of class time.

Credits Value: 15 Credits


Some of the learning outcomes include to:

  1. Explain the concept of hospitality including personal skills, interpersonal skills, quality product and precision technical skills
  2. Identify industry best practice in the art of hospitality across a range of grades and the criteria for grading at various levels
  3. Analyse customer expectations in relation to a meal experience including ways of improving and tailoring service
  4. Implement the features of an Irish welcome, including meeting and greeting customers
  5. Demonstrate the range of interpersonal skills required from restaurant personnel
  6. Explain the theatrical and dramatic features of restaurant service and how to adapt them to meet varying customer needs
  7. Demonstrate conversation skills and active learning skills in a restaurant setting.


Entry Requirement: Minimum of Level 4 certificate standard of education. Strong interest in or working in the hospitality/tourism industry. A strong level of spoken and written English required.
Assessment: Skills Demonstration 60% Project 40%. Learners will receive assignment briefs and guidelines on completing these assessments.
Tutor Profile: All tutors are highly qualified and experienced in the hospitality/tourism area.
Support: A range of accommodations and supports are available according to specific learner needs. One to one and email support available from tutors throughout the course.
Resources: Learners receive a comprehensive resource pack that can be used as a reference during and after the course.
Booking Process & Fee: Booking Form available by email to admin@barrowtraining.ie or online at www.barrowtraining.ie . Discounts available if the course is booked and paid in full online.
Transfer/progression: Successful completion enables the learner to transfer to programmes leading to other certificates where this component is a mandatory or an elective requirement at Level 5 & 6.

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