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Aim: Non Violent personal safety and de-escalation training teaches employees early intervention and non-physical methods for preventing or managing challenging behaviour. The training also addresses how employees deal with their own stress, anxieties and emotions when confronted with such behaviour.

Participant Profile: Course is suitable for healthcare and childcare workers
Duration: 1 full day training in a classroom setting.


Approved: This course is An Bord Altranais (ABA) Approved


Learners will cover the following:

  1. Legislation and development of policies in relation to managing workplace violence and aggression
  2. Understanding the process that contributes to the development of a crisis.
  3. Recognising and assessing an escalation in behaviour.
  4. Risk assessment of the individual and the environment.
  5. Staff communication- verbal/ non-verbal/ para-verbal and exploring the effects of our non-verbal behaviour.
  6. Responding to verbal aggression, techniques to de-escalate behaviour, personal and professional impact of violence and aggression. Tips and techniques for ensuring professionalism.
  7. Exploring the reasons for behaviours- precipitating factors.


Entry Requirement: Strong interest or working in providing quality care in a healthcare or childcare setting. A strong level of spoken and written English required.
Tutor Profile: All tutors are highly qualified and experienced Healthcare experts.
Support: A range of accommodations and supports are available according to specific learner needs. One to one support is available from tutors on the course.
Resources: Learners receive a comprehensive resource pack that can be used as a reference during and after the course.
Booking Process & Fee: Booking Form available by email to admin@barrowtraining.ie or online at www.barrowtraining.ie. Discounts available if the course is booked and paid in full online.

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  1. Muireann Gartland October 18, 2017 at 8:51 am - Reply

    Good morning, can i check if you deliver courses off site? We have a classroom here with audiovisual suport.

  2. michelle obrien December 14, 2018 at 5:10 pm - Reply

    Is this course like mapa will cerificate be given end of course

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