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To register your interest in this course please call: 059 9721416 or to write a message Click here

Course Information:

Aim: To equip the learner with the knowledge, skill and competence to operate effectively in a front office department of an organisation by working independently or within a supervisory capacity.
Participant Profile: Course is suitable for those who require a formal qualification and skills to work as front office staff.
Duration: 5 days in a classroom setting
Status: Minor component
Credit Value: 15 credits

Programme Outcomes:

There are many learning outcomes some of which will enable the learners to:

  1.  Appraise the key characteristics of front office personnel
  2.  Examine legislation governing health and safety at work to include security and emergency procedures
  3.  Generate office systems and procedures to enable the front office to be managed efficiently and professionally
  4.  Formulate contingency plans to ensure the operations of a business are not compromised when unplanned events occur
  5.  Organise staff development to include an appraisal of the effectiveness of current performance
  6.  Evaluate performance management strategies for front office personnel
  7.  Apply customer service concepts and theories to a range of business contexts
  8.  Manage resources in a front office applying staffing techniques to ensure resources are managed efficiently
  9.  Utilise a range of data networking communications to include fax, e-mail, electronic data interchange, paging, telephone management systems


Entry Requirement: Minimum Level 5 standard of education. A strong level of spoken and written English required.
Assessment: Project 50% Portfolio/Collection of Work 50% Learners will receive guidelines on completing these assessments.
Tutor Profile: All tutors are highly qualified professionals.
Support: A range of accommodations and supports are available according to specific learner needs. One to one and email support available from tutors throughout the course.
Resources: Learners receive a comprehensive resource pack that can be used as a reference during and after the course.
Booking Process & Fee: Booking Form available by email to admin@barrowtraining.ie or online at www.barrowtraining.ie . Discounts available if the course is booked and paid in full online.
Transfer/progression: Successful completion enables the learner to transfer to programmes leading to other certificates where this component is a mandatory or an elective requirement at Level 5 & 6.

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One Comment

  1. Iwona Butler October 21, 2018 at 5:16 pm - Reply

    Hi, Could please let me know do you have a date for this course
    Kind regards

    Iwona Butler

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