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Course Overview:

Level 5
Duration: 5 Days
Awarding Body: QQI
Location: Nationwide

It is well known that strong customer service pays great dividends to an organization’s long-term stability and growth. Our course is designed to provide participants with the knowledge and skill required to perform effectively as a representative of an organization.

Course Units:

  1. Customer Focus
  2. Customer Contact Skills
  3. Quality Service, policy and practice
  4. Dealing with Difference
  5. Consumer Legislation

Course Outcomes:

  1. Participants will successfully express the following outcomes
  2. Show an understanding of the role of customer service in organisational effectiveness
  3. Be aware of the role and responsibilities of a representative of an organisation and work effectively as part of a team
  4. Acquire a range of verbal and non- verbal skills in order to meet customer needs, handle customer complaints and deliver good customer care
  5. Be familiar with consumer protection legislation
  6. Appreciate the rights of all customers regardless of gender, marital status, family status, sexual orientation, religion, age, disability, race or culture

Participants to complete an Assignment and Exam



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