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COURSE INFORMATION:

Barrow Training in partnership with County Carlow Chamber are delighted to deliver this workshop.

Aim: The “Consumer Law Ready” project is an initiative by the European Parliament. This course assists Small to Medium Enterprises (SME’s) to gain knowledge with their duties and entitlements when trading with consumers.

Participant Profile: Any SME who deal directly with customers i.e. telephone, online, face to face

Duration: 1 full day in a classroom setting.

CONTENT:

  1. SME’s will learn how to avoid customer complaints and maintain their brand
  2. Improve customers relationships
  3. Pre Contractual Information Requirements
  4. Right of Withdrawal
  5. Consumer Rights and Guarantees
  6. Unfair Commercial Practices and Unfair Contract Terms
  7. Alternative Dispute Resolution (ADR) and Online Dispute Resolution (ODR)

Each learner will receive a Barrow Training Certificate of attendance which is valid for 2 years.

OTHER INFORMATION:

Tutor Profile: All tutors are highly qualified professionals
Support: A range of accommodations and supports are available according to specific learner needs. One to one and email support available from tutors
Resources: Learners receive a comprehensive resource pack that can be used as a reference during and after the course.
Booking Process & Fee: Booking Form available by email to admin@barrowtraining.ie or online at www.barrowtraining.ie

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