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Course Information:

Aim: The purpose of this award is to equip the learner with the knowledge, skill and competence to understand and resolve situations of conflict that arise in personal, social and work life, in a work environment operating independently while under general direction.
Participant Profile: Course is suitable for those who require a formal qualification and skills to work in a professional setting.
Duration: 5 days in a classroom setting. Learners will be required to complete work outside of class time.
Status: Elective Minor component
Credit Value: 15 credits of 120 credits required to achieve a major award in Healthcare Support 5M4339

Programme Outcomes:

Some of the areas the learner will be proficient in at the end of the course:

1. Analyse the existence of conflict in everyday personal and work life, to include reasons for conflict arising, signs and cues of conflict escalating and the distinction between conflict and violence.
2. Summarise different ways of perceiving conflict, to include positive dimensions of conflict and the importance of self-esteem and personal growth in facilitating conflict resolution.
3. Explore different approaches to conflict resolution, to include – mediation, arbitration, negotiation, avoidance, compromise, litigation, legislation and the consequences of unresolved conflicts for individuals and organisations.
4. Communicate clearly with others in social and work-related situations where conflict may arise, to include – use of active listening skills, an ability to ask non-accusatory questions, and appropriate use of ‘you’ and ‘I’ statements.
5. Use language to de-escalate conflict, to include – paraphrasing demands and statements, reframing inflammatory and aggressive statements, making observations without interpretation.
6. Distinguish between requests, demands, interests and points-of-view.


Entry Requirement: Minimum of Level 4 certificate standard of education. A strong level of spoken and written English required.
Assessment: Portfolio/ Collection of Work 50% Skills Demonstration 50% Learners will receive assignment briefs and guidelines on completing these assessments.
Tutor Profile: All tutors are highly qualified and experienced.
Support: A range of accommodations and supports are available according to specific learner needs. One to one and email support available from tutors throughout the course.
Resources: Learners receive a comprehensive resource pack that can be used as a reference during and after the course.
Booking Process & Fee: Booking Form available by email to admin@barrowtraining.ie or online at www.barrowtraining.ie . Discounts available if the course is booked and paid in full online.
Transfer/progression: Successful completion enables the learner to transfer to programmes leading to other certificates where this component is a mandatory or an elective requirement at Level 5 & 6.

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  1. Tara Rice December 15, 2017 at 4:16 pm - Reply

    Please can you confirm when this course is taking place, dates/times and is this course available as a night time course?

    • Barrow Training December 15, 2017 at 4:40 pm - Reply

      Hi Tara, many thanks for the comment. Email sent to you now!

  2. Ciara Coleman July 29, 2019 at 6:10 am - Reply

    Hi can I get some information and times please

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